At bonus365, protecting the personal information of our Filipino players is a core commitment — not a legal formality. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Before you read the full legal text, here are the most important things bonus365 commits to when it comes to your data.
bonus365 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely for the purpose of running your account, processing transactions, and fulfilling legal obligations under Philippine law.
All personal and financial data transmitted between your browser or device and the bonus365 platform is encrypted using industry-standard 256-bit SSL/TLS technology. This applies to login credentials, deposit requests, withdrawal submissions, and all account management actions.
bonus365 fully complies with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. A designated Data Protection Officer (DPO) oversees all data processing activities and handles requests from players under their statutory rights.
Every bonus365 account holder has the right to access, correct, and — subject to legal retention obligations — request deletion of their personal data. You can manage marketing preferences directly from your account settings and opt out at any time.
Personal data is retained only for as long as required to provide our services or to fulfil legal, regulatory, and anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bonus365 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will inform affected players without undue delay.
1.1 This Privacy Policy ("Policy") describes how bonus365 ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of players and visitors who access bonus365.biz and all related subdomains and services ("the Platform").
1.2 This Policy applies to all data processing activities carried out by bonus365 in connection with:
1.3 This Policy should be read together with the bonus365 Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and bonus365.
1.4 All references to "personal data" or "personal information" in this Policy have the meaning given to those terms under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR).
2.1 For the purposes of the Philippine Data Privacy Act of 2012, bonus365 is the personal information controller responsible for the personal data collected through the Platform.
2.2 bonus365 is an online casino and sports betting platform operated exclusively for the Philippine market, accessible at bonus365.biz. Our operations are based in the Philippines, with customer support provided from our Cebu operations centre.
2.3 bonus365 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. The DPO can be contacted at [email protected] with "Data Privacy Request" in the subject line.
3.1 bonus365 collects only the personal data that is necessary, adequate, and relevant to the purposes described in this Policy. We do not collect sensitive personal information beyond what is required for KYC verification and regulatory compliance.
3.2 The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, KYC, age verification |
| Contact Data | Philippine mobile number, email address | Account access, OTP authentication, support |
| Government ID Data | PhilSys ID, UMID, Passport, Driver's Licence number and images | KYC identity verification, AML compliance |
| Financial Data | GCash account name, BPI/BDO account details (last 4 digits), transaction history | Deposits, withdrawals, fraud prevention |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage | Service delivery, responsible gaming, compliance |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Platform security, fraud detection, analytics |
| Communication Data | Support chat logs, email correspondence, SMS records | Customer support, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status, communication channel preferences | Promotional communications (with consent only) |
3.3 bonus365 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation, unless specifically required by applicable law or regulatory authority.
4.1 bonus365 collects personal data through the following channels:
4.2 All data collection is conducted transparently and in accordance with the principle of purpose limitation — data collected for one purpose will not be repurposed for an unrelated use without your consent or a valid legal basis.
5.1 bonus365 processes your personal data for the following purposes:
6.1 Under the Philippine Data Privacy Act of 2012, bonus365 relies on the following legal bases for processing your personal data:
6.2 Where bonus365 relies on consent as the legal basis for processing, your consent is freely given, specific, informed, and unambiguous. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal, nor will it affect processing carried out on other legal bases.
7.1 bonus365 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only where necessary, on a need-to-know basis, and under appropriate data processing or confidentiality agreements.
7.2 We may share your personal data with the following categories of third parties:
7.3 All third-party service providers engaged by bonus365 are required to process personal data only in accordance with bonus365's instructions and in compliance with applicable data protection laws. bonus365 maintains data processing agreements with all material third-party processors.
8.1 bonus365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AMLA / PAGCOR compliance |
| KYC Documents | 5 years from account closure | Republic Act No. 9160 (AMLA) |
| Financial Transaction Records | 5 years from transaction date | AMLA / Tax compliance |
| Gaming History | 3 years from date of activity | Contractual / Regulatory |
| Support Communications | 2 years from last interaction | Legitimate interest |
| Marketing Preferences | Until opt-out or account closure | Consent |
| Technical / Log Data | 90 days from collection | Security / Fraud prevention |
8.2 When personal data is no longer required to be retained, bonus365 will securely delete or anonymise it in accordance with its data disposal procedures. Anonymised or aggregated data from which individuals cannot be identified may be retained indefinitely for analytical and statistical purposes.
9.1 bonus365 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:
9.2 Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with the bonus365 Platform is no longer secure, please contact us immediately at [email protected].
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bonus365 will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will inform affected players without undue delay.
10.1 bonus365 uses cookies and similar tracking technologies to enhance your Platform experience, maintain session continuity, prevent fraud, and analyse usage patterns. The following cookie types are used:
10.2 Non-essential cookies (functional and analytics) require your consent. You may manage cookie preferences at any time through the cookie settings accessible in the Platform footer. Withdrawing consent for non-essential cookies will not affect your ability to access or use core Platform features.
10.3 Most web browsers allow you to control cookies through browser settings. Note that disabling strictly necessary cookies may impair your ability to log in and use core Platform features, including the bonus365 Login page.
11.1 As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bonus365:
11.2 To exercise any of these rights, submit a written request to our Data Protection Officer at [email protected] with "Data Privacy Request" in the subject line. Please include your full registered name and the mobile number associated with your bonus365 account. We will acknowledge your request within 72 hours and respond substantively within fifteen (15) business days.
11.3 Where a request to erase personal data conflicts with a legal retention obligation (such as the AMLA five-year retention requirement), bonus365 will retain only the data required by law and delete all remaining data promptly.
11.4 You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. The NPC can be reached at [email protected] (external contact — provided for regulatory reference only).
12.1 bonus365 strictly prohibits the registration or use of its Platform by individuals under the age of 21. This policy is in accordance with PAGCOR regulations governing online gaming in the Philippines and reflects bonus365's responsible gaming commitments.
12.2 If bonus365 becomes aware that it has collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered a bonus365 account, please contact us immediately at [email protected].
13.1 The bonus365 Platform is built for Philippine players and is primarily operated from within the Philippines. However, some third-party service providers (such as international game software providers or cloud infrastructure providers) may process personal data outside of the Philippines.
13.2 Where personal data is transferred to a country outside the Philippines, bonus365 will ensure that adequate safeguards are in place, including:
13.3 The primary data processing systems used by bonus365 for Philippine player data are located within data centres accessible under Philippine jurisdiction, and international transfers are limited to specific third-party integrations essential for Platform operation.
14.1 bonus365 may send you promotional communications — including bonus offers, free spin notifications, reload promotions, VIP tier updates, and Platform news — via SMS to your registered Philippine mobile number and/or by email, where you have opted in to receive such communications during registration or at any time thereafter through your account settings.
14.2 You may opt out of marketing communications at any time by:
14.3 Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, OTP codes, and account security alerts — which are necessary for the operation of your account and will continue to be sent regardless of your marketing preferences.
14.4 bonus365 will not send unsolicited marketing communications to individuals who have not opted in. If you receive a communication that you believe to be unsolicited, contact [email protected] immediately.
15.1 bonus365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission.
15.2 Where changes to this Policy are material — meaning they affect your rights or significantly change how we process your data — we will notify you by SMS to your registered Philippine mobile number at least fourteen (14) days before the changes take effect.
15.3 The current version of this Privacy Policy, together with its effective date, will always be available at bonus365.biz/privacy-policy. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
15.4 If you do not agree with any changes to this Policy, you may request account closure in accordance with the bonus365 Terms & Conditions before the updated Policy takes effect.
16.1 For all privacy-related enquiries, data subject rights requests, or complaints regarding bonus365's handling of your personal data, please contact our Data Protection Officer:
16.2 For general customer support enquiries unrelated to data privacy — including account issues, game support, deposit and withdrawal assistance — contact the bonus365 Customer Support team at the same email address without the "Data Privacy Request" subject line designation, or via the live chat feature in your account.
16.3 If you are not satisfied with bonus365's response to your data privacy request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available on the NPC website.
Your personal data is handled with the same level of care as your money. SSL encryption, strict no-sell policies, full compliance with the Philippine Data Privacy Act, and a dedicated DPO — your information is in the right hands at bonus365.
The bonus365 Platform is strictly available to players aged 21 years or older. By using the Platform, you confirm your eligibility and your agreement to this Privacy Policy and the bonus365 Terms & Conditions. Visit our Responsible Gaming page for self-exclusion and limit-setting tools.